Refund policy

Returns & refunds

Because our products are food, we can't accept returns on opened products.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, email us at info@niagarafreezedry.ca within 7 days of delivery. Include your order number and a photo of the product and packaging. Once we've reviewed it, we'll send a replacement or refund the affected items, whichever you prefer.

Approved refunds are issued to your original payment method.

Subscriptions

Subscription deliveries are covered by this same policy. You can cancel a subscription at any time before its next renewal. See our subscription policy for details.

Wholesale and toll processing

Wholesale orders and toll processing or co-packing work are covered by the terms agreed with each account and are not covered by this policy.

Questions

Email info@niagarafreezedry.ca or call 289-969-3960.